/w=256,quality=90,fit=scale-down)
/w=3840,quality=90,fit=scale-down)
Selling on Qogita/w=3840,quality=90,fit=scale-down)
Invoicing and VAT/w=3840,quality=90,fit=scale-down)
Fulfilling Orders/w=3840,quality=90,fit=scale-down)
Shipping Orders/w=3840,quality=90,fit=scale-down)
Managing your Inventory/w=3840,quality=90,fit=scale-down)
Growing your Business /w=3840,quality=90,fit=scale-down)
Packaging Requirements/w=3840,quality=90,fit=scale-down)
Seller-at-fault Claims 
Integrations/w=3840,quality=90,fit=scale-down)
Contact us‣
Seller-at-fault Claims
Overview
Once in a while, things might go wrong and buyers might raise valid claims against a seller’s order. For such cases, Qogita has a policy that focuses on simplicity and rewards sellers with the best quality of service and lowest claim incidents. We understand that mistakes can happen and believe this investment to be in the interest of our partnership.
Qogita’s Claim Policy
- Qogita won’t request a refund for monthly claims up to 1 % of the total monthly sales value.
- For claims beyond the 1 %, we’ll request a consolidated refund at the end of the month after the orders were placed, which needs to be paid out promptly. The claim calculation is: Claimed Amount = the absolute cost of any approved seller-at-fault claims higher than the 1% of total sales value + the shipping costs related to those claims.
- Sellers have full visibility into your performance and any buyer claims regarding their orders, allowing them to track and improve.
- If faulty goods are shipped and a claim is investigated and accepted, Qogita will not ship the goods back to the seller.
- There are no ad-hoc exchanges concerning individual claims.
All stipulations can be found in our Terms and Conditions.