/w=256,quality=90,fit=scale-down)
/w=3840,quality=90,fit=scale-down)
Selling on Qogita/w=3840,quality=90,fit=scale-down)
Invoicing and VAT/w=3840,quality=90,fit=scale-down)
Fulfilling Orders/w=3840,quality=90,fit=scale-down)
Shipping Orders/w=3840,quality=90,fit=scale-down)
Managing your Inventory/w=3840,quality=90,fit=scale-down)
Growing your Business /w=3840,quality=90,fit=scale-down)
Seller-at-fault Claims /w=3840,quality=90,fit=scale-down)
Understanding Your Pricing on Qogita/w=3840,quality=90,fit=scale-down)
Packaging Requirements
Integrations/w=3840,quality=90,fit=scale-down)
Contact us‣
Seller-at-fault Claims
Overview
Once in a while, things might go wrong and buyers might raise valid claims against a seller’s order. For such cases, Qogita has a policy that focuses on simplicity and rewards sellers with the best quality of service and lowest claim incidents. We understand that mistakes can happen and believe this investment to be in the interest of our partnership.
Qogita’s Claim Policy
- Qogita won’t request a refund for monthly claims up to 1% of the total monthly sales value.
- All refunds, for both standard claims and returned orders, are handled together in a single consolidated credit note at the end of each month. This note will include:
- The value of any approved seller-at-fault claims that exceeds the 1% threshold, plus their associated shipping costs.
- The full cost of goods for any non-fault returns (as these are processed outside the 1% threshold).
- Sellers have full visibility into their performance and any buyer claims regarding their orders, allowing them to track and improve.
- If faulty goods are shipped and a claim is accepted, Qogita will not ship the goods back to the seller.
- There are no ad-hoc exchanges concerning individual claims.
- All stipulations can be found in our Terms and Conditions.
Handling of Returned Orders
Our process for handling orders that are returned to the sender is straightforward and designed to be fair.
- Seller-at-Fault Returns: Returns caused by a seller error (e.g., incorrect Dangerous Goods labelling) are treated as a standard seller-at-fault claim. They are included in the monthly 1% claim calculation, and both the product and shipping costs are subject to refund if the threshold is passed.
- Non-Fault Returns: For returns not caused by the seller (e.g., the buyer refused the delivery), we handle things differently.
- These returns do not count towards the 1% claim threshold.
- The Sellers only refunds the cost of the goods.
- The seller is not charged for the shipping costs.
- Qogita only requests refunds for returns that were shown as delivered by the carrier.