This guide provides essential information regarding invoicing, catalog management, logistics, and account performance for sellers on the Qogita platform.
1. Payments & Invoicing
How does invoicing work on the platform? Do I need to manually create invoices? You do not need to manually create invoices. Qogita auto-generates all the relevant invoicing documents for you, which you can download directly from the platform after triggering the payment for the fulfilled order.
2. Catalog & Stock Management
How do I add new products to the platform that aren't already in my catalog? To add new items to your catalog, you must provide Qogita with a file containing the new GTINs, category, brand, title and url image. Ask your Account Manager for the template.
How long does it take for my uploaded stock list to be processed and go live? When you send your updated stock list to your dedicated offers email address, it is updated within 30 min. If you don’t see your stockfile updated within this timeframe, inform your Account Manager.
3. Shipping & Logistics
Can we use our own branded boxes or mixed cartons for shipping? We do not allow your own branding on the box. Product or manufacturer brands are fine.
What should I do if my pallet is under the 150 kg minimum, but my products are fragile (like glass or liquids)? The Qogita system generally requires a minimum weight of 150 kg to register a pallet. If you pack all your products following our packaging requirements and you keep the proof of packing, you want be charged with potential claims.
4. Compliance & Labeling
Do products need to be labeled with specific languages? All the products sold on our platform needs to have at least 1 European language. Specific language requirements will be requested beforehand.
5. Sales Insights & Global Reach
Can you provide data on top-selling products so I know what to stock? Yes. If you send Qogita a list of the brands you currently have access to, they can send you a list of the top-selling products for those specific brands. You can also request historical sales data (such as sold quantities per month or quarter) to help you plan your inventory and expand your sales.
Where can I see the list of countries my products are offered to? You can see it in the Settings page. You will be also able to set the brand restriction to certain countries.
6. Account Performance & Settings
How do I pause my account for holidays, emergencies, or stock sync issues? If you need to pause your orders temporarily for a holiday or an emergency, you can manually set your stock to "zero" for all products. If you are experiencing stock synchronization issues or need a longer pause, you can also contact the Qogita support team to temporarily pause your account until you are ready to resume operations.